Question 1

What is the cost of therapy?

Accepted Answer

We offer a range of therapy session fees to meet different needs. Sliding scale spots start at $150, and our standard rates range from $165–$225, depending on the therapist and service. EMDR sessions typically range from $200–$350, based on the clinician and case complexity.  We are in-network with Aetna and out-of-network with most other insurance providers. Many of our clients receive 40%–100% reimbursement through out-of-network benefits.

Question 2

Do you accept insurance?

Accepted Answer

We completely understand the need for affordable care—it’s a question we hear often. At Boundless, we are in-network with Aetna. For other insurance plans, we remain out-of-network so we can protect the integrity, depth, and privacy of your therapy.  If your plan includes out-of-network benefits, you may qualify for partial or full reimbursement of your session fees. To make the process easier:  - We’ll help you verify your benefits during your free consultation - We submit claims on your behalf—no paperwork or insurance runaround - You receive reimbursement directly from your insurance provider

Question 3

Do you accept HSA?

Accepted Answer

Yes! Just upload your HSA to your client portal, and it will be billed as regular card would!

Question 4

How can I know you’re worth the investment? What makes your practice different?

Accepted Answer

It’s absolutely valid to want to make sure therapy is a worthwhile investment—your time, energy, and money matter. At Boundless, we don’t take that lightly. Here’s what sets us apart:  We’re not a volume-based practice. Our therapists carry intentionally small caseloads so they can offer deeply personalized, high-quality care. You won’t be one of 40 clients on a packed schedule—we make space to truly know and support you.  Specialized care for complex identities. We center BIPOC, South Asian, LGBTQ+, and immigrant experiences—not as a marketing line, but as lived expertise. Our team isn’t just trained in cultural humility; we embody it.

Question 5

I don't understand the Out-of-Network Benefits process, please explain!

Accepted Answer

What is a deductible?  A deductible is the amount you have to pay out-of-pocket for medical or mental health services before your insurance starts reimbursing you. For example, if your deductible is $1,500, you’ll need to spend that amount on eligible services (like therapy) before your insurance begins covering a percentage of the cost.  What is an out-of-pocket maximum?  This is the most you’ll pay for covered health services in a year—including your deductible, co-pays, and co-insurance. Once you hit this limit, your insurance should cover 100% of eligible services for the rest of the year.  What does “out-of-network” (OON) mean?  If a provider is out-of-network, it means they don’t have a direct contract with your insurance. But many plans still reimburse a portion of therapy costs for OON care—often 40% to 100%, depending on your plan and deductible. At Boundless, we help verify your benefits and even submit claims on your behalf to make this process easier.  What is a superbill?  A superbill is a special receipt with all the details your insurance needs to reimburse you for an out-of-network session. If you’re not using Mentaya with us, we can generate superbills for you to submit directly to your insurance.

Question 6

Will I be in therapy forever? How long will I be committed to this process?

Accepted Answer

Therapy is a unique process that varies from person to person. While some individuals seek short-term solutions for a particular issue, others aim to recover from more profound emotional injuries. There are also clients who desire the presence of a supportive individual to help them manage the challenges of their lives without a specific timeline.

Question 7

What is your cancelation policy and why is it in place?

Accepted Answer

In the therapeutic process, consistency plays a crucial role, and when you make an appointment with us, that time is reserved exclusively for you. In the event that you are unable to attend a scheduled appointment, we request that you provide us with a 48-hour advance notice. Failure to do so will result in a full fee charge for the missed or canceled appointment.

Question 8

Why should I be in virtual therapy when there are in-person options available?

Accepted Answer

Our online portal provides a convenient means for you to communicate with your therapist in case of emergencies or to reschedule appointments. Additionally, you can use the portal to upload shared documents for homework or journal entries. Our platform is accessible on both web-based and mobile applications that can be downloaded on all phone models. You can join your session using your smartphone, laptop, or tablet, and we offer both video and voice sessions.

Question 9

Do you work with South Asian couples and families?

Accepted Answer

Absolutely. We specialize in South Asian couples therapy, intergenerational family dynamics, and communication challenges shaped by cultural values. Our therapists use modalities like the Gottman Method and Emotionally Focused Therapy.

Question 10

Do I have to talk about my trauma in detail for EMDR to work?

Accepted Answer

No. One of the strengths of EMDR is that you don’t need to describe your trauma in depth. You’ll identify key memories or feelings with your therapist, but the healing happens internally — through your brain’s natural processing system.

Question 11

How long does EMDR therapy usually take to see results?

Accepted Answer

Many clients begin to notice shifts within a few sessions once reprocessing starts. For focused issues, results may come in 8–12 sessions. For complex trauma, therapy may take longer — but the changes are lasting and meaningful.

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